Join the Future of Community-Driven Living with HIVE
At HIVE, we’re redefining the way people live, work, and connect. More than just spaces, we create environments where individuality thrives, collaboration flows effortlessly, and community is at the heart of it all.
Born from the need to offer people a more meaningful and flexible way to live, HIVE blends personal comfort with shared experiences. Our thoughtfully designed apartments and dynamic hubs cultivate curiosity, dialogue, and a sense of belonging - because life is richer when it’s shared.
If you’re passionate about innovation, community, and creating spaces that inspire HIVE is where you belong.
Purpose of Role:
The Resident Relations Specialist will act as the primary point of contact for residents, ensuring a seamless living experience by handling inquiries, resolving concerns, and fostering a vibrant and engaged community. The ideal candidate will be passionate about customer service, proactive in problem-solving, and committed to creating a high-quality residential experience in line with Hive’s brand standards.
Key Role Responsibilities:
Resident Relations & Communication
Act as the primary point of contact for residents, ensuring all inquiries, concerns, and requests are addressed in a timely and professional manner.
Handle resident complaints with empathy and efficiency, ensuring prompt resolution while maintaining Hive’s standards.
Maintain consistent and clear communication with residents via email, phone, and in-person meetings.
Assist in onboarding new residents by providing information on community guidelines, services, and key contacts.Res
Conduct periodic check-ins with residents to ensure their experience aligns with Hive’s quality standards.
Community Engagement
Assist in creating and fostering a vibrant community within the building.
Assist with organizing community events, gatherings, and engagement initiatives.
Gather resident feedback regularly and relay insights to the Property Management team for continuous improvement.
Promote a sense of belonging by facilitating introductions and networking opportunities among residents.
Lease & Occupancy Support
Support the leasing team by responding to tenant inquiries related to lease terms, renewals, and community policies.
Guide residents through the renewal process and address any concerns to improve retention rates.
Ensure residents understand the rules and obligations of their tenancy agreement.
Move-in & Move-out Process
Assist in the coordination of smooth move-in experiences, ensuring new residents feel welcomed and informed.
Provide orientation to new residents regarding Hive’s property features, amenities, and services.
Oversee and support the move-out process, ensuring a positive offboarding experience.
Coordinate unit inspections during move-ins and move-outs, ensuring transparency in security deposit handling.
Facilities & Service Coordination
Act as the liaison between residents and the facilities/maintenance team, ensuring timely resolution of maintenance requests.
Report any issues within communal areas and coordinate with the Property Management team to address concerns.
Monitor cleanliness, security, and general upkeep of shared spaces to maintain a high standard of living for residents.
Resident Satisfaction & Retention
Work proactively to increase resident satisfaction and retention.
Identify common concerns or recurring issues and collaborate with the Property Management team to find solutions.
Assist in implementing initiatives to enhance the overall resident experience and loyalty.
Reporting & Administration
Maintain accurate records of resident interactions, feedback, and concerns in Hive’s internal system.
Provide reports on resident satisfaction, community engagement, and common issues.
Ensure all documentation related to tenancy, complaints, and resolutions is well-organized and updated.
Key Role Requirements:
Experience:
Previous experience in property management, tenant relations, front-desk, or customer service.
Competencies & Skills:
Strong communication and interpersonal skills with a resident-first approach.
Ability to handle and resolve conflicts professionally.
Organized, detail-oriented, and proactive in problem-solving.
Fluency in English – spoken and written.
Confidence to speak in groups and or forums.
Ability to handle diverse tenant populations and address unique needs.